Terms &
Conditions

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Table of contents

UrgentPaws, LLC Terms of Service

Last updated: April 2025

Please Read Carefully Before Using This Website.
These Terms of Use contain an arbitration provision. Please review the Arbitration section for details.

UrgentPaws, LLC ("we," "us" or "our") maintains this website for information and communication purposes. These Terms of Use ("Terms") govern your access to and use of this UrgentPaws website (the "Website"). "You" refers to you as a user of the Website.

If you do not accept or do not comply with these Terms, you may not use the Website.

1. Overview and Eligibility

BY USING THE WEBSITE, YOU ARE AGREEING TO THESE TERMS. PLEASE READ THEM CAREFULLY. You must be at least 18 years old to use the Website. If you are under the age of majority in your state of residence (a minor), your parent or legal guardian must agree to these Terms on your behalf and you may only access and use the Website with permission from your parent or legal guardian. If you create an account or use the Website on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

2. Changes to Terms

We may, at any time and for any reason and without notice, make changes to (a) this Website, including its look, feel, format and content, as well as (b) the products and services as described in this Website. Any modifications will take effect when posted to the Website. Therefore, each time you access the Website, you need to review the Terms upon which access and use of this Website is conditioned. By your continuing use of the Website after changes are posted, you will be deemed to have accepted such changes.

3. Jurisdiction

The Website is directed to those individuals and entities located in the United States. It is not directed to any person or entity in any jurisdiction where (by reason of nationality, residence, citizenship or otherwise) the publication or availability of the Website and its content, including related products and services, are unavailable or otherwise contrary to local laws or regulations. If this applies to you, you are not authorized to access or use any of the information on this Website. We make no representation that the information, opinions, advice or other content on the Website (collectively, "Content") is appropriate or that the products or services are available outside of the United States. If you choose to access this Website from other locations outside the United States, you do so at your own risk and you are responsible for compliance with applicable local laws.

4. Additional Terms

Some of our goods and services offered through the Website have additional terms and conditions ("Additional Terms"). Where Additional Terms apply, we will make them available for you to review in connection with your use of that service or purchase of that product. By using such service or purchasing such product, you agree to the Additional Terms.

5. User Content

The Website may allow you to upload, submit, store, send or receive content and data ("User Content"). You retain ownership of any intellectual property rights that you hold in that User Content. When you upload, submit, store, send or receive User Content to or through the Website and related services, you give us permission to reproduce and use your User Content as follows: you grant to us and those we work with a license to use, host, store, reproduce, modify, create derivative works (such as translations, adaptations or other changes we make so that User Content works better with the Website), publicly perform, publicly display, and distribute your User Content. This license is for the limited purpose of operating, promoting and improving the Website, and to develop and market our goods and services. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. This license is fully paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights under this license anywhere in the world and in any media. Lastly, this license is perpetual, meaning that our rights under this license continue even after you stop using the Website. You promise that (a) you own all rights to your User Content or, alternatively, that you have the right to give us the rights described above; and (b) your User Content does not infringe the intellectual property rights, privacy rights, publicity rights or other rights of any third party. We may refuse to accept or transmit User Content for any reason. We may remove User Content from the Website for any reason.

6. Copyrights and Trademarks

Other than User Content, we own or license all right, title and interest in and to (a) the Website, including all software, text, media and other content available on the Website ("Our Content"); and (b) our trademarks, logos and other brand elements ("Marks"). The Website, Our Content and Marks are protected by United States and international laws and treaty provisions. The look and feel of the Website is copyright © UrgentPaws, LLC. You may access, download and print materials on this Website solely for your personal and non-commercial use; however, any printout of this Website, or portion of the Website, must include our copyright notice. No right, title or interest in any of the materials contained on this Website is transferred to you as a result of accessing, downloading or printing such materials. You may not copy, modify, distribute, transmit, display, reproduce, publish or sublicense any part of this Website, or create derivative works from, link to or frame or use in or on another website (including, without limitation, the HTML/CSS, Javascript, or visual design elements or concepts) any part of this Website, or transfer or sell any information obtained from this Website, without our prior written permission.

7. Feedback

We appreciate your thoughts and ideas. You acknowledge and agree that any comments, suggestions, ideas, feedback or other information about the Website or our business, goods or services ("Feedback") provided by you will not be confidential or proprietary, and we will be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

9. Acceptable Use of the Website

You are responsible for your use of the Website, and for any use of the Website and other activities using your account. Our goal is to create a positive, useful and safe user experience. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to us. When you use the Website, you may not: a) violate any law or regulation; b) violate, infringe or misappropriate others' intellectual property, privacy, publicity or other legal rights; c) post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist or otherwise objectionable; d) send unsolicited or unauthorized advertising or commercial communications, such as spam; e) engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Website; f) transmit any viruses or other computer instructions or technological means that may disrupt, damage or interfere with the use of computers or related systems; g) stalk, harass or harm another individual; h) impersonate any person or entity or perform any other similar fraudulent activity, such as phishing; i) use any means to scrape or crawl any Website pages; j) attempt to circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Website; k) attempt to decipher, decompile, disassemble or reverse engineer any of the software or other underlying code used to provide the Website; or l) advocate, encourage or assist any third party in doing any of the foregoing.

11. No Professional Advice

The information available on the Website is intended to be a general information resource regarding the matters covered and is not tailored to your specific circumstance. You should not construe this as medical, legal, accounting or other professional advice. This Website is not intended for use by minors. YOU SHOULD EVALUATE ALL INFORMATION, OPINIONS AND ADVICE AVAILABLE ON THIS WEBSITE IN CONSULTATION WITH YOUR VETERINARIAN, INSURANCE SPECIALIST, OR LEGAL, TAX, FINANCIAL OR OTHER ADVISOR, AS APPROPRIATE.

12. Privacy

Your privacy is very important to us. Our Privacy Policy explains how we collect, use and protect, and when we share, personal information and other data with others. You are responsible for maintaining the confidentiality of your account information, including your username and password. You may not share your account credentials or let anyone else use your account. You are responsible for all activities that occur under your account, and you agree to notify us immediately of any unauthorized access or use of your account. We are not responsible or liable for any damage or loss related to any unauthorized access or use of your account.

13. Termination

We reserve the right to not provide the Website to any person. We also reserve the right to terminate any user's right to access the Website at any time, in our discretion. If you violate any of these Terms, your permission to use the Website automatically terminates.

14. Informal Dispute Resolution

We try to address any disputes without the need to initiate a formal legal case. You agree that, prior to submitting any dispute or claim to arbitration for resolution, you and we agree to make a good faith effort to resolve it informally, including having at least one telephone conversation between you (personally) and us. To initiate this good faith effort to informally resolve a dispute, you agree to notify us in writing at hello@urgentpaws.com of the nature of the dispute, the basis for your claims and the resolution that you are seeking, including any monetary amount, with as much detail as you can provide so that we can gain a sufficient understanding of the dispute. During the 60 days following receipt of this notice, you agree to engage in good faith efforts to resolve the dispute, including personally participating in a telephone call with us. You may also have a lawyer attend the call with you if you wish. If the dispute is not resolved within those 60 days (which period can be extended by agreement between you and us), you or we may commence an arbitration to resolve the dispute consistent with the process set forth below. Compliance with and completing this informal dispute resolution process is a condition precedent to filing an arbitration. You and we agree to toll the statute of limitations and any filing fee deadlines while the parties engage in this 60-day informal dispute resolution process. A court of competent jurisdiction may enforce this condition precedent to arbitration, which includes the power to enjoin the filing or prosecution of a demand for arbitration.

15. Arbitration Agreement & Waiver of Certain Rights

You and we agree that, except as set forth below, we will resolve any controversies, claims, counterclaims or other disputes between you and us or you and our agent (a "Claim") through final and binding arbitration, instead of through court proceedings, in accordance with the Consumer Arbitration Rules of the American Arbitration Association ("AAA Rules"). This arbitration agreement applies to any existing or future Claims that you have not individually filed in a court of law prior to the date you agreed to these Terms. The AAA Rules are available at www.adr.org or by calling 1-800-778-7879. You and we hereby waive any right to a jury trial of any Claim. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding and may be enforced in any court of competent jurisdiction. You and we agree that the arbitration proceedings will be kept confidential and that the existence of the proceeding and any element of it will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration, by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies, or as specifically permitted by state law. The Federal Arbitration Act and federal arbitration law apply to this arbitration agreement. However, the arbitrator, and not any federal, state or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, validity, applicability, enforceability or formation of these Terms including, but not limited to, a claim that all or any part of these Terms is void or voidable.

16. Limitation of Liability

YOU USE THE WEBSITE AT YOUR OWN RISK. THE WEBSITE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS AND LICENSORS (TOGETHER, "AFFILIATES") DISCLAIM ALL WARRANTIES, CONDITIONS AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING THOSE RELATED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND THOSE ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING FOR LOSS OF PROFITS, REVENUE OR DATA) OR FOR THE COST OF OBTAINING SUBSTITUTE PRODUCTS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, HOWEVER CAUSED, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

17. Indemnity

To the maximum extent permitted by applicable law, you agree to defend, indemnify and hold us and our Affiliates harmless from and against any claims, costs, proceedings, actions, demands, losses, damages, expenses, liabilities and settlements, including without limitation, reasonable legal and accounting fees, of any kind or nature, relating to, resulting from or alleged to result from your violation of these Terms by you or anyone using your account. If we assume the defense of such matter, you will reasonably cooperate with us in such defense.

18. Other Provisions

Under no circumstances will we be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other causes beyond our reasonable control. These Terms shall be governed in all respects by the laws of Delaware, without reference to its conflict of laws or choice of law rules. You agree that any action of whatever nature relating to these Terms or the Website will be filed only in the state or federal courts located in Delaware. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. If any provision of these Terms is found to be unlawful or unenforceable, then that provision will be deemed severed from these Terms and will not affect the enforceability of any other provisions. The failure by us to enforce any right or provision of these Terms will not prevent us from enforcing such right or provision in the future. You may have other agreements with us. Those agreements are separate and in addition to these Terms. These Terms do not modify, revise or amend the terms of any other agreements you may have with us. We may assign our rights and obligations under these Terms, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law. If you would like additional information regarding these Terms, please contact us at hello@urgentpaws.com.

Please print these Terms and check the Website frequently for changes to these Terms.

Terms Last Updated: April 2025